We are announcing the expansion of Microsoft Dynamics 365 Customer Service omnichannel capabilities to include a new voice channel, built on Microsoft Azure Communication Services. The addition of thi ...

This morning, Alysa Taylor and I are welcoming the global community of technology professionals to Microsoft Ignite in two key segments streaming live and rebroadcast throughout the event.This communi ...

With back-to-school time upon us, what would normally be an exciting time for educators and families preparing students to return to class is instead filled with additional stresses presented by a glo ...

As you might already know if you read our post from August, 2020, the hash function for the dimension framework in Dynamics 365 Finance 2020 release wave 2 has changed.After you update to version 10.0 ...

Microsoft Ignite is just a few days away! This year's all-digital event will bring together a global community of technology professionals to learn where Business Applications technology is headin ...

My family and I more than welcomed the return of professional basketball during the long summer months of 2020. While my beloved Seattle Supersonics are, sadly, no longer around (and rooting for their ...

We recently published documentation for Connected Field Service that tells you everything you need to know to use custom IoT providers in Dynamics 365 Field Service. The article is geared toward devel ...

The majority of people with a credit card have heard or read the words, "Your card has been declined." When a card issuer detects fraudulent activity, this phrase protects cardholders from i ...

Any professional working in the banking industry would tell you that customers are their most important asset. In these unprecedented times, banks have a responsibility to prioritize customer needs an ...

The past six months have highlighted how difficult it is to stake out ground when the landscape is constantly changing. The world has changed, and that, in some way, is a part of most conversations. B ...