It has never been more important to listen to your customers, especially as customer journeys adapt to tectonic shifts in buying behavior. Microsoft Dynamics 365 Customer Voice was made generally avai ...

If your service organization needs to create your own targeted combinations of channels and tools for your agents, starting with October 2020 wave 2 release, you'll be able to take advantage of th ...

The Regression suite automation tool (RSAT) enables functional power users to record business tasks using the Task recorder in Finance and Operations apps. You can then convert these tasks into a suit ...

Everyone who has sent an email message at least a couple of times faced a situation when your email cannot be delivered to the recipient. It is not particularly important if it is just a single email ...

At recent virtual events, we have talked about the need to build resilience into every layer of the businessempowering people with technology to innovate and adapt to constant, often unpredictable cha ...

With many countries still facing the ongoing impact of COVID-19, retailers and consumer-facing businesses are shifting their focus on adapting to emerging customer needs and shopping behaviors. Micros ...

There are a number of reasons for companies to use electronic invoicing instead of paper documents, such as maintaining compliance, being able to adapt quickly to changing regulations, and reducing ma ...

With service at the heart of a businesses' relationship with their customers, our passion to enable those businesses to earn customers for life through exceptional service delivery fuels our innov ...

What a world we are living in today. There is a lot that is differenthow we live, how we work, and how we interact. It has never been more important in business to be able to reach out to customers in ...

Selling is unpredictable and challenging. Sellers often lack visibility into the customer journey since buyers increasingly prefer to conduct self-service evaluation before engaging sellers. Sellers m ...