In the past, many sales organizations looked at customer relationship management applications simply as process-driven data repositories or systems of record. Sales reps spent hours manually entering ...

Most of us know at least one college student who is attending some or all of their classes online to cope with current circumstances. With many schools operating primarily online or in a hybrid mode, ...

As today's world expands with a massive wealth of customer information gleaned from brand interactions, purchases, services, and experiencestruly understanding your customers is of the upmost impo ...

Today, we published the 2021 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between April 2021 and Sept ...

In this blog series we are exploring the latest fraud related events and issues on the rise in our digitized world. The first installment in the series explored account takeovers (ATO) and the $7 bill ...

Truly engaged, always connectedAs digital commerce continues to evolve and become an integral revenue stream for retailers and consumer goods companies, it is paramount for these companies to digitall ...

Truly engaged, always connectedThe events of 2020 have left a lasting impact on the retail industry and retailers are fueling rapid innovation with development and rollout of new technologies. The glo ...

To protect your business in today's rapidly evolving fraud landscape, it's critical to incorporate the use of both rules and machine learning. Machine learning can quickly detect new and emerg ...

Truly engaged, always connectedAt this year's NRF, many retailers are taking the time to reflect on the learnings from 2020 and the road ahead for 2021. It's hard to believe that only 12 month ...

Truly engaged, always connectedThe past year has brought complex challenges for retailers of every size, and in response many have quickly pivoted their businesses to adjust.With store closures during ...