It has never been more important to listen to your customers, especially as customer journeys adapt to tectonic shifts in buying behavior. Microsoft Dynamics 365 Customer...

If your service organization needs to create your own targeted combinations of channels and tools for your agents, starting with October 2020 wave 2 release, you'll b...

The Regression suite automation tool (RSAT) enables functional power users to record business tasks using the Task recorder in Finance and Operations apps. You can then c...

Everyone who has sent an email message at least a couple of times faced a situation when your email cannot be delivered to the recipient. It is not particularly important...

At recent virtual events, we have talked about the need to build resilience into every layer of the businessempowering people with technology to innovate and adapt to con...

With many countries still facing the ongoing impact of COVID-19, retailers and consumer-facing businesses are shifting their focus on adapting to emerging customer needs...

There are a number of reasons for companies to use electronic invoicing instead of paper documents, such as maintaining compliance, being able to adapt quickly to changin...

With service at the heart of a businesses' relationship with their customers, our passion to enable those businesses to earn customers for life through exceptional se...

What a world we are living in today. There is a lot that is differenthow we live, how we work, and how we interact. It has never been more important in business to be abl...