Microsoft continues to improve its Power Platform with its latest addition, Dynamics365, in Switzerland in December 2020. Microsoft Dynamics365 merges the functions of managing relationships with customers (CRM) and planning the resources of an enterprise (ERP). This comes a year after Microsoft unveiled 2 new cloud regions in the country (Zurich and Geneva). While setting up these data centers, Microsoft predicted that they would be able to support Microsoft Azure and Dynamics365 by the end of the year, and they delivered.
Dynamics365 in Switzerland comes with the following uses, Dynamics 365:
- Customer service
- Sales
- Field service.
Microsoft expects that by June 2021, the following modules will have been added to Dynamics365. To find more details on the listed modules follow the link:
- Sales Insight
- Marketing
- Supply Chain Management
- Commerce
- Finance.
What does the availability of Dynamics365 in Switzerland mean for the businesses in the country?
Rewards of Dynamics365 to Businesses in Switzerland
The general objective of employing Dynamics365 is to manage relationships with customers and manage an enterprise’s resources intelligently.
- Safety of Customer Data
Dynamics365 concurrently works with Microsoft Azure (a cloud computing service) to store, manage, and backup the clients’ sensitive information. These two applications were made by the same company which makes them easy to work in tandem. It is no surprise that customers would be worried about their data being uploaded to the cloud. However, Azure offers stringent encryption measures to ensure the data is inaccessible to unauthorized persons. Azure is recommended as the most trusted cloud since it offers the following:
- FedRAMP high authorization
- 70+ compliance coverings
- Committing to requirements of GDPR.
The access control feature restricts access to certain parts of client information while on the cloud.
- Increased Automation
Dynamics365 comprises a network of application modules (such as CRM hub, Sales hub, etc.) working collectively. Dynamics365 allows businesses to create operational flows (just like in Power Automate Desktop) utilizing these modules without limitations in the platform. Dynamics365 can allow the user to integrate excel, which makes it convenient to analyze consumer data. Automation will relieve the workers from completing basic but vital tasks repeatedly.
- CRM Guidance
Dynamics365 contains a Relationship Insight tool that monitors the communication between the user and the client and gives feedback. The feedback entails the communication history, pros and cons, and suggestions to make the communication more effective. This assistant tool guides the user through their interactions with customers. Human Resource departments in large organizations in this country will hugely benefit from this.
- Generation of Perceptive Business Reports
Through SQL server reporting, Dynamic365 enables a business to generate insightful business reports. Dynamics365 performs an extensive analysis of the position of a business which facilitates yielding these reports. While SQL functions to manage data held in a RDBMS (Relational Database Management System), D365 integrates its services to generate sound business reports.
